Depending on what type of application you have, stairwell lighting can be a significant source of energy consumption, considering some applications require 24/7 illumination and typically have a much lower occupancy that other areas throughout the building. That's one reason we recommend choosing an energy efficient stairwell lighting solution.
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All orders qualify for free shipping within the United States. For international shipping, costs are calculated at the time of purchase and determined by product weight and quantity.
Orders are normally picked up and shipped within 1 - 3 business days; however some items on our site are built to order which will have longer lead times. If you have a question about lead times on certain products, feel free to contact our customer service department and we will do our best to accommodate your needs.
With our website having various different vendors, your order may ship from different locations around the United States thus resulting in multiple shipments if different brands are ordered.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase and RMA number. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@starsandstripeslighting.com and send your item to: 10317 McKalla Place Austin Texas US 78758.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 10317 McKalla Place Austin Texas US 78758
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
