Refund policy
Important: Stars and Stripes Lighting provides commercial-only project support. Return processing follows manufacturer routing and authorization procedures. Return instructions and routing are issued after review of the request.
Return window and eligibility
Return requests must be submitted within 60 days of receipt.
To be eligible, material must be unused, in the same condition received, and in original packaging with proof of purchase. Installed, altered, or field-modified products are not eligible.
How to start a return
Submit a return request using your order reference and ship-to location, or email support@starsandstripeslighting.com.
If approved, return authorization instructions and routing details will be provided. Returns may be directed to a manufacturer or designated facility depending on product type and project handling requirements. Do not ship material until authorization is issued.
Damages and issues
Inspect material immediately upon delivery. Report damaged, defective, or incorrect items as soon as discovered so the issue can be documented and evaluated. Include delivery documentation and photos when available.
Exceptions / non-returnable items
The following items are not returnable:
- Custom, configured, or modified products
- Special order or non-stock material
- Installed material
- Gift cards
Exchanges
Replacement items are processed as a new order after return authorization and material verification.
European Union 14-day cooling off period
For orders shipped into the European Union, cancellation may be requested within 14 days of receipt. Items must be unused and in original packaging with proof of purchase.
Refunds
After receipt and inspection, approved refunds are issued to the original payment method within 10 business days. Financial institutions may require additional processing time.
If more than 15 business days have passed since approval, contact support@starsandstripeslighting.com.