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  • Frequently Asked Questions

    Has my order shipped?

    Click on "Log In" link at the top right-hand side of our site to check the status of your order.

    How much is shipping?

    All orders are shipped using live rate pricing from all shipping carriers. Shipping costs depend on the weight, size, and number of items being shipped.

    How do I cancel an order?

    If you wish to cancel or change an order, contact our customer service center at (800) 357-6860 or email us at customerservice@starsandstripeslighting.com. Some orders ship quicker than others, so once the order reaches a certain period, it may be too late to modify or cancel it.

    What happens if my order or an item is on back order?

    At the time the order is placed, some items may be in stock and will ship immediately. The remainder of the order will ship at no additional shipping costs.

    What if my order arrived damaged?

    We will replace or can issue a refund for any products that damaged or incorrect with the shipping costs that were charged.

    Does my product have a warranty?

    Many of our products have warranties through their manufacturers, and they vary depending on manufacturer. We stand behind all of the products located in our store, and we are happy to work with customers to resolve warranty related issues.

    Does Stars and Stripes Lighting charge sales tax?

    We collect sales tax on all orders shipping into the state of Texas. Please note you may be responsible for paying sales tax in states where we do not collect it.

    What payment methods does Stars and Stripes Lighting accept?

    We accept all major credit cards including Visa, Master Card, Discover, and American Express.

    How do we use your information?

    We collect such information as contact information, billing and shipping information, phone number, and email address to help serve our customers in the most efficient way. Your security is extremely important and we will never sell, trade, or give away any of the information you provide us. For more detailed information, check out our privacy policy page.

    What if I forgot my login information?

    That is not a problem at all, we can send it to you by email. You can simply go to the sign-in page and click "Forgot Your Password?" located below the email and password boxes. Fill in your email address, click the "Submit" link and an email will be sent to you containing your login information.

    Does Stars and Stripes Lighting offer volume pricing?

    Yes, we do offer high volume pricing, please visit our request a quote page for more details.