Frequently Asked Questions

Stars and Stripes Lighting supports commercial orders with an operational workflow built for specification alignment, shipping visibility, and record-ready turnover. Use the links below to route your request to the correct workflow page and reduce revision cycles.

If you are still finalizing fixture type, mounting height, optics/distribution, controls method, environment rating, or egress requirements, start with the buying guide that matches the scope:

Commercial quote intake checklist showing project and ship-to details, quantities and timeline, electrical and controls requirements, environment rating, and documentation needs. — Commercial quote intake checklist: include these details to reduce revisions and speed turnaround.

Start here for commercial workflow support: Commercial Project Support.

Quotes and alternates

Route quote requests and alternate evaluations through the Commercial Project Support page. Include ship-to city and state, quantities, required-on-site date, voltage and controls method, environment rating needs, and any jobsite receiving constraints.

Photometrics and layouts

If your project requires IES-based layouts or point-by-point results, route the request through Commercial Project Support. Include mounting height, area dimensions, target light levels, and any glare or spill constraints so assumptions match field conditions.

Photometrics deliverables overview showing IES files, point-by-point grid, average and minimum light levels, and uniformity ratio used for review and layout verification. — Photometrics deliverables: confirm configuration and inputs up front so results match the installed condition.

Shipping visibility and receiving

For shipment status, tracking expectations, jobsite receiving constraints, appointment delivery, lift-gate needs, or access limitations, route the request through Commercial Project Support and include the ship-to details and receiving requirements.

Shipping reliability SOP showing parcel versus freight expectations, tracking timing, and damage or shortage steps including receipt notes, photos, and reporting with order reference. — Shipping reliability SOP: document delivery exceptions at receipt to reduce resolution time.

Damage, shortages, and corrections

If freight arrives damaged or short, document the delivery receipt before signing, take photos of packaging and labels, verify carton counts, and email support with the order or PO reference. Retain packaging until inspection is complete.

Warranty routing

For functional defects, early-life failures, or troubleshooting that may involve controls compatibility, email support with the order or PO reference, label photos, installed-context photos, and controls details when applicable.

Warranty claim intake checklist showing order or PO reference, product identification and configuration, issue description, label and installed-context photos, and controls details when applicable. — Warranty claim intake checklist: include the order reference, label photos, and controls context to route claims without delays.

Returns and restocking

Returns typically require authorization and may route to the manufacturer. If your request involves cancellations, returns, or restocking questions, route through Commercial Project Support with the order reference and reason for return so eligibility and routing can be confirmed.

Send documents

If you need to send schedules, drawings, spec sections, controls narratives, or turnover standards, email them to support@starsandstripeslighting.com and include the project name and location in the subject line.

Need help routing a request? Use Contact or start at Commercial Project Support.