Client Support & Frequently Asked Questions
Does Stars and Stripes Lighting offer volume pricing?
Yes. We specialize in high-volume pricing for large-scale commercial and industrial projects. Please visit our Request a Quote page or contact our Austin-based team for a custom estimate.
Can you help with lighting layouts or foot-candle requirements?
Yes. Our Austin, TX team understands the technical requirements for commercial workspaces. We can assist with selecting the right fixtures to ensure your shop, office, or warehouse meets OSHA standards and specific foot-candle targets.
What is the difference between DLC and DLC Premium?
DesignLights Consortium (DLC) ratings signify energy efficiency and quality. We prioritize DLC Premium products because they offer higher efficacy and often qualify for the maximum available utility rebates, significantly improving your project's ROI.
Do you provide spec sheets for contractor submittals?
Absolutely. We provide comprehensive specification sheets for all our commercial and industrial fixtures to ensure your project submittals are accurate and meet engineering requirements.
How much is shipping?
We provide live-rate shipping pricing based on the weight, dimensions, and quantity of your order. For oversized freight or large-pallet industrial shipments, our team works to find the most efficient logistics solution.
What if my order arrived damaged?
We prioritize the safe arrival of your technical hardware. In the event of transit damage, we will replace the affected items or issue a refund, including the associated shipping costs.
Does my product have a warranty?
All specification-grade products in our catalog carry manufacturer-backed warranties, typically ranging from 3 to 10 years. We stand behind our curation and will assist you directly in resolving any warranty-related technical issues.
What happens if an item is on backorder?
In-stock items will ship immediately. Any remaining backordered items will ship as they become available at no additional shipping cost to you.
How do I cancel or modify an order?
To cancel or change an order, please contact our support center at 800-357-6860 or email customerservice@starsandstripeslighting.com immediately. Due to our fast fulfillment cycles, we recommend calling for time-sensitive modifications.
Do you charge sales tax?
We collect sales tax for all orders shipping within Texas. Tax-exempt organizations or contractors with valid resale certificates should contact us prior to ordering to set up a tax-exempt account.
What payment methods are accepted?
We accept all major credit cards (Visa, MasterCard, Discover, American Express). For large commercial accounts, please contact us regarding alternative payment arrangements.
Is my information secure?
Your security is our priority. We collect billing and contact data only to fulfill your professional requirements and will never sell or trade your information. View our Privacy Policy for more details.
How do I check my order status or reset my password?
Click the “Log In” link at the top right of the site to track your shipments. If you have forgotten your password, use the “Forgot Your Password?” link on the sign-in page to receive a secure reset email.
Additional Resources
Need more technical information or a project estimate? Explore our specialized resources: