Shipping policy

Important: Stars and Stripes Lighting provides commercial-only project support. Shipping timelines, routing, and delivery handling vary by manufacturer, configuration, and carrier requirements. Shipping details are confirmed after order review or project intake when applicable.

Shipping costs

Shipping charges are calculated based on product type, ship-to location, and whether delivery requires parcel service or freight (LTL). Certain products or promotions may include shipping when stated at the time of order.

International shipments may be available for select products. Duties, taxes, and import requirements are determined by destination and carrier regulations.

Processing times and lead times

Orders are released after configuration and availability confirmation. Many stocked products ship within 1–3 business days, while configured or built-to-order material may require extended lead times.

Delivery schedules depend on manufacturer production, staging, and carrier transit time. Requested delivery dates should be communicated prior to release so feasibility can be evaluated.

Multiple shipments and ship-from locations

Orders may ship from multiple facilities. Separate shipments and delivery dates can occur when products originate from different manufacturers or distribution points.

Tracking and delivery updates

Tracking numbers are provided when available after shipment release. Freight deliveries may require appointment scheduling and site access coordination.

Upon delivery, material should be inspected and documented before acceptance. Note visible damage on carrier paperwork and retain packaging until verification is complete.

Shipping support

For shipping coordination, delivery questions, or documentation requests, contact support@starsandstripeslighting.com and include order reference and ship-to location.