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About Stars and Stripes Lighting

Stars and Stripes Lighting was formed to be your one-stop shop for energy efficient LED commercial lighting fixtures. Our catalog includes a large variety of fixtures to accommodate lighting needs for your business, office, retail, warehouse and exterior applications. We are focused on proving the most innovative and technologically advanced energy efficient lighting products that exists.

Based in Austin, TX, we are focused on proving the most innovative and technologically advanced energy efficient lighting products that exists. With so many different choices and options on the market, it can get confusing on the type of light you need to install in your application. We want to make sure that you receive the most energy efficient product for your space and it is fully illuminated beyond your expectations.

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Shipping & Delivery

All orders qualify for free shipping within the United States. For international shipping, costs are calculated at the time of purchase and determined by product weight and quantity.

Orders are normally picked up and shipped within 1 - 3 business days; however some items on our site are built to order which will have longer lead times. If you have a question about lead times on certain products, feel free to contact our customer service department and we will do our best to accommodate your needs.

With our website having various different vendors, your order may ship from different locations around the United States thus resulting in multiple shipments if different brands are ordered.

Returns

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and RMA number. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@starsandstripeslighting.com and send your item to: 10317 McKalla Place Austin Texas US 78758.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping

To return your product, you should mail your product to: 10317 McKalla Place Austin Texas US 78758

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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