Start here: For the fastest commercial routing, use Request a Project Quote. For the complete intake → documentation → shipping visibility → closeout workflow, see Commercial Project Support.
- Submittals: Submittals
- Layouts & IES: Photometrics
- Closeout package: Closeout Documentation
Call: (800) 357-6860 Email: support@starsandstripeslighting.com
Quick answer: Shipping method, lead time, and tracking visibility vary by product type and carrier (parcel vs. freight/LTL). For commercial receiving requirements, delivery appointments, inspection steps, and documentation, use Shipping Reliability & Fulfillment.
If you’re working against a site schedule, include your ship-to requirements and target date in your quote request: Request a Project Quote.
Quick answer: Returns and restocking are evaluated based on condition, packaging, and manufacturer requirements. Start here for eligibility, restocking expectations, and documentation steps: Returns & Restocking.
Important: Do not ship items back without an approved return request and routing instructions.
Quick answer: Warranty routing depends on product line and the documentation available (order/PO reference, photos, and configuration details). Use Warranty Claims to submit the required information so we can route your claim correctly.
If you’re submitting project closeout records (submittals, IES, warranty docs), see Closeout Documentation.
Quick answer: For common questions about quoting, documentation, shipping visibility, returns, and warranty routing, use our Frequently Asked Questions page.
For a full commercial workflow overview, start here: Commercial Project Support.
Spec-reviewed for commercial installs
Brandon Waldrop
Lead Commercial Lighting Specialist • Spec Verification + Project Documentation
SLG’s 27W canopy light is reviewed for compact security output (3,785 lumens at 27W), rugged sealed protection against debris, and long-life clarity using a polycarbonate lens designed to resist yellowing so smaller canopies and entries stay consistent without moisture/dust intrusion, hazed optics, or maintenance-heavy lamp cycles.
Spec review focus:
Verified for compact canopy performance at 3,785 lumens / 27W to light small overhangs, walkways, and entry points without oversizing wattage; verified for rugged environmental sealing to resist airborne debris and outdoor contaminants that can degrade optics and electronics over time; verified for optical clarity using a polycarbonate lens engineered to resist yellowing and maintain delivered light in long-run exterior service; verified for low-maintenance intent with integrated long-life LEDs to minimize service calls and access events; verified for IP65 rated protection for wet/dust exposure in covered exterior applications; verified for 120–277V compatibility for standard commercial exterior circuits.
Verified configuration:
For smaller canopies, uniformity is spacing discipline—document mounting height and fixture placement so you don’t get one bright “hot pad” and a dark edge near the door. Also verify lens seating and entry sealing on every install; one slightly unseated lens or compromised entry becomes the condensation/haze outlier long before the rest of the canopy shows issues.
Team-backed support: Quotes, photometrics, submittals, shipping visibility, and closeout documentation are supported through Commercial Project Support . Call 800-357-6860.
Commercial Canopy & Outdoor Engineering Resources
