Start here: For the fastest commercial routing, use Request a Project Quote. For the complete intake → documentation → shipping visibility → closeout workflow, see Commercial Project Support.
- Submittals: Submittals
- Layouts & IES: Photometrics
- Closeout package: Closeout Documentation
Call: (800) 357-6860 Email: support@starsandstripeslighting.com
Quick answer: Shipping method, lead time, and tracking visibility vary by product type and carrier (parcel vs. freight/LTL). For commercial receiving requirements, delivery appointments, inspection steps, and documentation, use Shipping Reliability & Fulfillment.
If you’re working against a site schedule, include your ship-to requirements and target date in your quote request: Request a Project Quote.
Quick answer: Returns and restocking are evaluated based on condition, packaging, and manufacturer requirements. Start here for eligibility, restocking expectations, and documentation steps: Returns & Restocking.
Important: Do not ship items back without an approved return request and routing instructions.
Quick answer: Warranty routing depends on product line and the documentation available (order/PO reference, photos, and configuration details). Use Warranty Claims to submit the required information so we can route your claim correctly.
If you’re submitting project closeout records (submittals, IES, warranty docs), see Closeout Documentation.
Quick answer: For common questions about quoting, documentation, shipping visibility, returns, and warranty routing, use our Frequently Asked Questions page.
For a full commercial workflow overview, start here: Commercial Project Support.