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We aim to provide clarity and transparency regarding our shipping processes to ensure a smooth and enjoyable shopping experience for our customers.
For all orders within the United States, we offer free shipping. No extra fees or charges are applied during checkout. International shipping is also available, and the shipping costs are calculated at the time of purchase. These costs depend on the weight and quantity of the products being shipped.
We strive to process and ship orders promptly. Typically, orders are picked up and shipped within 1-3 business days. However, please note that some items on our website are built to order and may have longer lead times. If you have any questions or concerns regarding lead times for specific products, our dedicated customer service department is available to assist you. We will do our best to accommodate your needs and provide accurate estimates.
As our website hosts various vendors, it is possible that your order may ship from different locations within the United States. This may result in multiple shipments if you have ordered products from different brands. Rest assured, we will provide you with clear communication about shipment tracking and any necessary delivery updates.
If you have any further questions or require additional information, please do not hesitate to reach out to our customer service department. We are here to assist you and ensure a seamless shipping experience.
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can use the self-service option or contact us at customerservice@starsandstripeslighting.com. Please note that returns will need to be sent to the following address: 10317 McKalla Place Austin, TX 78758
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@starsandstripeslighting.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders).
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@starsandstripeslighting.com.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
